Tag Archives: references

Introducing Reviews & References

Posted on by Jason
Reply

 

How Ridejoy Builds Trust and Respect

Ridejoy is a community built on trust and respect. We want you to be confident that when you arrange a ride on Ridejoy, you’re going to have a great trip and get where you need to go!

Today, every Ridejoy user connects with Facebook, automatically linking key parts of their identity (first name, last initial, photo and number of Facebook friends) to their Ridejoy profile. The vast majority of people choose to share more details about themselves including age range, work & education history, and personal bio. We even show if you have mutual Facebook friends with another Ridejoy user.

Our New Feature: Reviews & References

Today we’re very excited to announce the launch of Reviews and References: a two-for-one feature that brings a strong reputation and accountability system to our community. The end result? The confidence that you can get can an awesomely fun, safe and reliable ride on Ridejoy. Let’s take a closer look:

Q: What are Reviews?

A: Reviews are specific feedback given by users who have arranged a ride on Ridejoy. If you arrange a ride on Ridejoy, after the trip is over – you will have the option of leaving your driver/passenger a review including how the trip went and whether you’d recommend this person in the future. This feedback will show up on their Ridejoy profile for future trips posted by that user.

Q: What are References?

A: References are general endorsements given by friends/colleagues of a Ridejoy user.Users invite their friends on Facebook or Ridejoy to write a reference endorsing them as a driver, passenger and fellow human bean. After reading and approving the reference, it goes up on that users Ridejoy profile, next to their reviews.

Q: What’s the difference between the two?

A: Reviews are specifically for arranged rides and permanent. References are from facebook friends and optional.

Reviews are only available for rides arranged on Ridejoy using our Ride Arrangement process. This means if you took the conversation to email or phone or otherwise didn’t finalize the ride using a Ride Arrangement, you won’t be able to leave a review.

References are sent as requests to the Facebook friends of a Ridejoy user and that user gets to approve (or not approve) the feedback before it is displayed on their profile

So that’s a little bit about reviews and references. If you’re a Ridejoy user and want to leave a review click here (and if you’d like to request a reference, click here).

Want to get more details on how to do it? We’ve made walk throughs for both requesting references and leaving reviews:

Ready to go grab some reputation for your Ridejoy profile? You can start by requesting a reference or leaving a review on an arranged ride.

Psst: We're looking for our first engineering hire!
Refer a hire and you both get Ridejoy's Ultimate Collaborative Consumption Package!
$1000 credit for Airbnb, Taskrabbit, Grubwithus, Getaround, RelayRides, Skillshare, or more.

How to Get a Reference on Ridejoy (Tutorial)

Posted on by Jason
Reply

So you’re interested in getting the inside scoop on how you can request a reference on Ridejoy? Well you’ve come to the right place! We’ve got step by step instructions on how references work.

If you’re trying to get info on references (and reviews) in general, click here. Everyone else, on to the tutorial!

What it looks like to request a reference on Ridejoy

1. Getting to the references page

In this example I’ll be asking my friend Bilal for a reference. I start by heading to my references page (ridejoy.com/references), you can also find it as a link on your dashboard. Then I hit that blue button!

2. Sending the reference request

Once I hit the button, I see the pop up box that I’ll use to send messages to my friend Bilal on Facebook. This box can support more than one friend so if you’d like to invite a few dozen, that’s cool with us. =) In this case, I’m just going to invite my friend Bilal, whom I’ve taken a road trip with down to LA, to write a reference for me on Ridejoy.

There’s a place for me to add a custom message to Bilal and look over the explanation and link we’ve attached to the Facebook message. When Bilal get your messages, he’ll be taken to a page where he’ll need to login into Ridejoy (or create an account) before he can leave the reference.

3. Receiving the request

Once Bilal gets the message and writes me a reference, I get an email from Ridejoy letting me know of my new reference. I can also tell I have a new reference because there will be a (1) next “References” on my Ridejoy dashboard.

4. That email will take me back to your references page where I can review the reference before I approve it. Looks like Bilal thought I’m an alright passenger!

5. Check out that shiny new reference!

This review will now show up on your profile in the reputation section. Now whenever I post a ride offer or request or message another Ridejoy user about a ride, they’ll see the reference Bilal made for me. Neat huh?

What it looks like to receive a reference request

1. Receive reference request

Your friend receives a message from you asking you for a reference. In this case my friend David has requested I write a review on Ridejoy.

 

2. Write the reference

Clicking the blue link takes me to Ridejoy. If I were a new user, I’d need to connect with Facebook to create a Ridejoy account, but since I already have one, it takes me to a screen where I can start writing my reference. We’ve offered some guidelines but feel to write whatever makes the most sense to you!

And that’s it! Below are some handy links to other page you might want to check out!

 

 

 

 

 

Psst: We're looking for our first engineering hire!
Refer a hire and you both get Ridejoy's Ultimate Collaborative Consumption Package!
$1000 credit for Airbnb, Taskrabbit, Grubwithus, Getaround, RelayRides, Skillshare, or more.