Since rolling out the first version of ride arrangements in October, we’ve helped thousands of people share trips and learned tons in the process. Based on feedback from our stellar community, we’ve streamlined our arrangement system and made it 10x simpler to book and pay for rides on Ridejoy!
Our improved, no-hassle process lets either the driver or the passenger make the first move in confirming the ride and should make things much more clear for both sides. And remember, you can only get reviewed on rides that are booked through Ridejoy
Check out the video at the top!
NOTE: This policy only applies to arrangements in which passengers pay via Credit Card. No charges will be made to passengers for any arrangement that is canceled before noon (12:00pm PST) the day before the ride departs. You can cancel your arrangement by going to your arrangements page.
- If the passenger cancels after 6am Pacific the day before the ride departs, no refund will be issued to the passenger.
- If the driver cancels after 6am Pacific the day before the ride departs, or doesn’t adequately complete the arrangement, a full refund be issued to the passenger. Additionally, the driver will be subject to the following: Their ranking in search results will be negatively affected, a review will appear on their profile indicating they canceled or didn’t adequately complete the arrangement, their ride will be closed for further arrangements, and they may be subject to a cancellation fee.
- If there are any complaints from either party, notice must be given to Ridejoy before 6am Pacific the day after the ride departs.
- If there is a complaint from either party, notice must be given to Ridejoy before 6am Pacific the day after the ride departs.
- Ridejoy will mediate when necessary, and has the final say in all disputes.
- An arrangement is not officially canceled until you receive a cancellation confirmation e-mail from Ridejoy. To receive your cancellation e-mail, cancel your arrangement under your arrangements page. If the cancellation e-mail is not received, or you have any other issues, contact Ridejoy at team@ridejoy.com.
Refer a hire and you both get Ridejoy's Ultimate Collaborative Consumption Package!
$1000 credit for Airbnb, Taskrabbit, Grubwithus, Getaround, RelayRides, Skillshare, or more.
